Craft Commerce: Complex shop processes intelligently automated

From Gambio to CRAFT Commerce

Organzabeutel24.de sells—as the name suggests—organza bags. These have become more than just a nice gift wrapping for jewelry or party favors at festive occasions. They are also used for packaging in retail and DIY, for organizing storage, and in agriculture to protect high-quality vegetables and fruit.

The open architecture of the CRAFT Commerce system is crucial

Organzabeutel24.de is the largest player in the European market and relies above all on the smooth interaction of its shop, shipping, and accounting systems. With the latest developments in the Gambio shop, this security was no longer guaranteed. Thanks to the customized design of Craft Commerce, a successor system was quickly found.

Workflows redefined

With the relaunch, all workflows were redefined, from the shop to the shopping cart, to the warehouse and warehouse management, to shipping. The Craft Commerce system was reprogrammed by the Craft Unit experts as CRM, warehouse management software, and accounting system.

Dynamic invoicing – customised and legally compliant

The challenge: Different types of customers require different invoice texts. Our Craft Commerce solution automatically generates customised invoices for private customers, corporate customers in the UK and abroad, as well as EU and non-EU businesses. The system automatically takes into account the payment method, whether Stripe payment, invoice or prepayment for defined customer groups. The result: legally compliant, accurate documents without manual effort.

PDF document management at the touch of a button

From order to dispatch – everything is digital: with one click, the system generates professional PDFs for invoices, cancellations, delivery notes and packing slips directly from the order. The documents are immediately available, correctly formatted and contain all relevant information. This seamless integration saves time, eliminates sources of error and significantly speeds up the entire order processing process. Manual document creation is a thing of the past.

Seamless integration with DHL, Lexware and OSS procedures

The real strength lies in networking: automatic data exports for DHL Easylog ensure smooth shipping, while the Lexware interface keeps the accounting synchronised. Particularly valuable: the automatic preparation of sales totals for the OSS (One-Stop-Shop) procedure greatly simplifies EU-wide VAT processing. Craft Commerce proves its strength here as a flexible, future-proof e-commerce platform for demanding business models.